Gorgias vs Customer.Guru Net Promoter NPS Side by Side Comparison [October, 2023]

Gorgias ‑ Helpdesk & Live Chat vs Customer.guru Net Promoter NPS Comparison

This side-by-side comparison assists customers that are puzzled concerning picking in between Gorgias and Customer.Guru Net Promoter NPS to situate the best Shopify Customer Service app for their ecommerce organization requirements. It examines the necessary characteristics of both Shopify Customer Service apps to aid vendors in contrasting their services and making an alerted option.
To aid users in selecting between Gorgias and Customer.Guru Net Promoter NPS to find the best-suited app, listed below is a list of both app pros and cons, along with a contrast of their normal app attributes, consisting of attributes, constructed for Shopify accreditation, price, free trial accessibility, app shop score and complimentary app choices.

Gorgias ‑ Helpdesk & Live Chat vs Customer.guru Net Promoter NPS Summary


Customer.guru Net Promoter NPS

Rating: 4.5/5 ⭐️
Developer Name: Customer.guru

Customer.guru is a little different from the other Shopify customer service apps above. For starters, there is a free version – up to 5 surveys a month.

But it is also different in its scope. Essentially, it is a survey tool, allowing customers to rate their satisfaction with your service.

While this is certainly useful for most stores, enabling you to embed reviews and ratings on your site and use the data to improve the overall customer experience, it is a rather limited customer service app that has a narrow (rather than an omnichannel) application.

Free Trial: no
Free Plan: Yes
Price Starting from: $50/month
Built For Shopify: No
  • Free plan available
  • Very easy to setup, and user friendly interface
  • Install within 30 seconds and tracks customer loyalty and trust with smart Net Promoter System surveys
  • Collect feedback and turn visitors into customers with authentic product reviews and testimonials automatically added to your store
  • Spot trends to optimize email marketing and boost sales
  • Get more responses on average thanks to smart follow-ups and A/B tested copy and design
  • UI can be buggy at times
  • Free plan only includes up to 5 surveys
  • No free trial

Gorgias ‑ Helpdesk & Live Chat

Rating: 4.5/5 ⭐️
Developer Name: Gorgias Inc

Gorgias, is designed to make customer service in your Shopify Plus store a stellar experience for your customers so that they keep coming back. It seamlessly integrates with Shopify Plus, Facebook, Instagram, email and many others. It uses an email-like interface, simplifying ticket management through color-coded organization, and prioritizes consumer orders, streamlining engagement around transactions. Customizable views, akin to Gmail, offer controlled data presentation, managed by administrators, and with easy to setup automation features it also drives efficient responses and data collection for merchants to analyze and use as they see fit.

The app is well-reviewed by established stores on Shopify and used by over 13,000 brands to date.

Free Trial: yes
Free Plan: No
Price Starting from: $10/month
Built For Shopify: No
  • 7 day free trial
  • Provides customer support, help desk, and customer service chat: a type of ‘one-stop-shop’ for support
  • Allows you to embed live chat into your Shopify store
  • Enables you to view customer service requests from email, live chat, and social platforms all from one central dashboard
  • Can import tickets from Zendesk and other customer support CRM apps
  • Allows you to perform refunds and edits straight from the help desk live chat
  • Automates customer support live chat and contact us page using stats, rules, and templates
  • Provides context and dialogue history for the support team to respond intelligently and pro-actively to support queries
  • Reduces ticket first response times
  • No free plan

Gorgias ‑ Helpdesk & Live Chat vs Customer.guru Net Promoter NPS Comparison Conclusion

It requires time and effort to compare and evaluate features of the various different Shopify Customer Service apps to find the ideal option. Shopify store owners must evaluate relevant information to make the optimal choice for their needs.

This side by side comparison guide does the challenging work of fetching the Customer Service apps for merchants to compare and evaluate the top choices for different Customer Service Shopify apps.