This side-by-side comparison assists customers that are puzzled concerning picking in between Gorgias and Customer.Guru Net Promoter NPS to situate the best Shopify Customer Service app for their ecommerce organization requirements. It examines the necessary characteristics of both Shopify Customer Service apps to aid vendors in contrasting their services and making an alerted option.
To aid users in selecting between Gorgias and Customer.Guru Net Promoter NPS to find the best-suited app, listed below is a list of both app pros and cons, along with a contrast of their normal app attributes, consisting of attributes, constructed for Shopify accreditation, price, free trial accessibility, app shop score and complimentary app choices.
Customer.guru is a little different from the other Shopify customer service apps above. For starters, there is a free version – up to 5 surveys a month.
But it is also different in its scope. Essentially, it is a survey tool, allowing customers to rate their satisfaction with your service.
While this is certainly useful for most stores, enabling you to embed reviews and ratings on your site and use the data to improve the overall customer experience, it is a rather limited customer service app that has a narrow (rather than an omnichannel) application.
Gorgias, is designed to make customer service in your Shopify Plus store a stellar experience for your customers so that they keep coming back. It seamlessly integrates with Shopify Plus, Facebook, Instagram, email and many others. It uses an email-like interface, simplifying ticket management through color-coded organization, and prioritizes consumer orders, streamlining engagement around transactions. Customizable views, akin to Gmail, offer controlled data presentation, managed by administrators, and with easy to setup automation features it also drives efficient responses and data collection for merchants to analyze and use as they see fit.
The app is well-reviewed by established stores on Shopify and used by over 13,000 brands to date.
It requires time and effort to compare and evaluate features of the various different Shopify Customer Service apps to find the ideal option. Shopify store owners must evaluate relevant information to make the optimal choice for their needs.
This side by side comparison guide does the challenging work of fetching the Customer Service apps for merchants to compare and evaluate the top choices for different Customer Service Shopify apps.