Gorgias vs HelpCenter | FAQ Chat Helpdesk Side by Side Comparison [October, 2023]

Gorgias ‑ Helpdesk & Live Chat vs HelpCenter | FAQ Chat Helpdesk Comparison

This side-by-side comparison helps customers that are puzzled concerning choosing in between Gorgias and HelpCenter | FAQ Chat Helpdesk to situate the most effective Shopify Customer Service app for their ecommerce business requirements. It takes a look at the required features of both Shopify Customer Service apps to assist sellers in contrasting their services and making a notified choice.
To assist users in choosing between Gorgias and HelpCenter | FAQ Chat Helpdesk to find the best-suited app, below is a checklist of both app pros and cons, together with a contrast of their normal app characteristics, consisting of attributes, constructed for Shopify certification, cost, cost-free test availability, app store rating and totally free app alternatives.

Gorgias ‑ Helpdesk & Live Chat vs HelpCenter | FAQ Chat Helpdesk Summary


HelpCenter | FAQ Chat Helpdesk

Rating: 4.5/5 ⭐️
Developer Name: Shark Byte, Inc

HelpCenter | FAQ Chat Helpdesk designed to improve customer service for eCommerce stores on Shopify. The app features a FAQ Builder, enabling merchants to create multilingual and SEO-friendly FAQ pages that integrate seamlessly with their Shopify sites. This functionality helps in efficiently addressing customer queries and enhances the overall shopping experience. The app also includes a Live Chat and Chatbot feature, facilitating real-time interaction between customers and businesses. This feature provides a convenient way for customers to receive quick responses to their inquiries. Additionally, the Help Desk Ticketing System in the app allows merchants to efficiently manage customer inquiries from various channels like email, live chat, and Facebook Messenger in a single, centralized system.

Custom Tabs are another useful feature, offering merchants the flexibility to manage product descriptions, shipping information, and other details, which can be categorized based on product type, collection, or vendor. The app also offers a variety of templates and widgets for creating customizable contact forms, allowing merchants to tailor these elements according to their specific needs. In terms of integration, the app is compatible with the latest Shopify themes and is accessible directly within the Shopify admin interface. Regarding pricing, HelpCenter offers a free plan with basic features, along with several paid plans that provide additional capabilities like unlimited FAQs, FAQ translation, and unlimited support agents. The pricing for these paid plans ranges from $8 to $100 per month.

The app is well-regarded for its user-friendly interface and robust FAQ functionality, which assists in creating professional-looking FAQ pages. The Live Chat feature is particularly praised for enhancing customer service. The app is noted for its reliability and continuous improvement. Users also appreciate the responsive customer service and the app’s seamless integration with store themes​​​​.


Free Trial: yes
Free Plan: Yes
Price Starting from: $8/month
Built For Shopify: No
  • 15 day free trial
  • Free plan available
  • Real time 24/7 AI chatbot and live support
  • Ticketing system allows merchants to deal with all customer enquires in one place
  • Unlimited FAQ’s (paid plan)
  • Widget allows businesses to create a SEO-friendly FAQ page using templates
  • Descriptions for product tabs can be assigned based on product type, collection, or vendor
  • Contact form grants businesses control over elements and provides a selection of diverse templates to use
  • Free plan provides very limited features
  • Majority of negative reviews are based on this app migrating from a forever free plan to their current paid structure

Gorgias ‑ Helpdesk & Live Chat

Rating: 4.5/5 ⭐️
Developer Name: Gorgias Inc

Gorgias, is designed to make customer service in your Shopify Plus store a stellar experience for your customers so that they keep coming back. It seamlessly integrates with Shopify Plus, Facebook, Instagram, email and many others. It uses an email-like interface, simplifying ticket management through color-coded organization, and prioritizes consumer orders, streamlining engagement around transactions. Customizable views, akin to Gmail, offer controlled data presentation, managed by administrators, and with easy to setup automation features it also drives efficient responses and data collection for merchants to analyze and use as they see fit.

The app is well-reviewed by established stores on Shopify and used by over 13,000 brands to date.

Free Trial: yes
Free Plan: No
Price Starting from: $10/month
Built For Shopify: No
  • 7 day free trial
  • Provides customer support, help desk, and customer service chat: a type of ‘one-stop-shop’ for support
  • Allows you to embed live chat into your Shopify store
  • Enables you to view customer service requests from email, live chat, and social platforms all from one central dashboard
  • Can import tickets from Zendesk and other customer support CRM apps
  • Allows you to perform refunds and edits straight from the help desk live chat
  • Automates customer support live chat and contact us page using stats, rules, and templates
  • Provides context and dialogue history for the support team to respond intelligently and pro-actively to support queries
  • Reduces ticket first response times
  • No free plan

Gorgias ‑ Helpdesk & Live Chat vs HelpCenter | FAQ Chat Helpdesk Comparison Conclusion

It requires time and effort to compare and evaluate features of the various different Shopify Customer Service apps to find the ideal option. Shopify store owners must evaluate relevant information to make the optimal choice for their needs.

This side by side comparison guide does the challenging work of fetching the Customer Service apps for merchants to compare and evaluate the top choices for different Customer Service Shopify apps.