Gorgias vs Zendesk Side by Side Comparison [October, 2023]

Gorgias ‑ Helpdesk & Live Chat vs Zendesk Comparison

This side-by-side comparison assists users who are puzzled regarding picking between Gorgias and Zendesk to locate the best Shopify Customer Service app for their ecommerce business needs. It examines the necessary attributes of both Shopify Customer Service apps to assist merchants in contrasting their solutions and making a notified choice.
To aid users in picking between Gorgias and Zendesk to discover the best-suited app, below is a checklist of both app pros and cons, together with a comparison of their usual app attributes, including features, built for Shopify certification, price, free trial availability, app store rating and free app options.

Gorgias ‑ Helpdesk & Live Chat vs Zendesk Summary



Rating: 3/5 ⭐️
Developer Name: Zendesk

You’re probably familiar with Zendesk. It’s one of the most commonly used customer service systems, adopted by some of the largest companies in the world.

It describes itself as “a growing family of products that work together to improve customer relationships, and can be embedded and extended through an open development platform.”

It includes an embeddable help center, live chat, and tickets, which can be provided direct from the Shopify storefront: this helps to maintain brand consistency and increase the efficiency of support interactions.

Free Trial: yes
Free Plan: No
Price Starting from: $55/month
Built For Shopify: No
  • 14 day free trial
  • Organize and prioritize service tickets
  • Expert directory
  • Subscription-based notifications
  • ITSM collaboration and documentation
  • Ticket creation, submission and ticket response
  • Automated responses
  • Attachments/Screencasts
  • SLA management
  • Wide array of multi-channel help features – Customer portal, Live help chat, Phone support, IVR, Call scripting, Social integration, Email support, Help Desk CRM integration
  • No free plan
  • Some complaints about complicated UI, and lack of customization

Gorgias ‑ Helpdesk & Live Chat

Rating: 4.5/5 ⭐️
Developer Name: Gorgias Inc

Gorgias, is designed to make customer service in your Shopify Plus store a stellar experience for your customers so that they keep coming back. It seamlessly integrates with Shopify Plus, Facebook, Instagram, email and many others. It uses an email-like interface, simplifying ticket management through color-coded organization, and prioritizes consumer orders, streamlining engagement around transactions. Customizable views, akin to Gmail, offer controlled data presentation, managed by administrators, and with easy to setup automation features it also drives efficient responses and data collection for merchants to analyze and use as they see fit.

The app is well-reviewed by established stores on Shopify and used by over 13,000 brands to date.

Free Trial: yes
Free Plan: No
Price Starting from: $10/month
Built For Shopify: No
  • 7 day free trial
  • Provides customer support, help desk, and customer service chat: a type of ‘one-stop-shop’ for support
  • Allows you to embed live chat into your Shopify store
  • Enables you to view customer service requests from email, live chat, and social platforms all from one central dashboard
  • Can import tickets from Zendesk and other customer support CRM apps
  • Allows you to perform refunds and edits straight from the help desk live chat
  • Automates customer support live chat and contact us page using stats, rules, and templates
  • Provides context and dialogue history for the support team to respond intelligently and pro-actively to support queries
  • Reduces ticket first response times
  • No free plan

Gorgias ‑ Helpdesk & Live Chat vs Zendesk Comparison Conclusion

It requires time and effort to compare and evaluate features of the various different Shopify Customer Service apps to find the ideal option. Shopify store owners must evaluate relevant information to make the optimal choice for their needs.

This side by side comparison guide does the challenging work of fetching the Customer Service apps for merchants to compare and evaluate the top choices for different Customer Service Shopify apps.