You’re probably familiar with Zendesk. It’s one of the most commonly used customer service systems, adopted by some of the largest companies in the world.

It describes itself as “a growing family of products that work together to improve customer relationships, and can be embedded and extended through an open development platform.”

It includes an embeddable help center, live chat, and tickets, which can be provided direct from the Shopify storefront: this helps to maintain brand consistency and increase the efficiency of support interactions.

Gorgias, is designed to make customer service in your Shopify Plus store a stellar experience for your customers so that they keep coming back. It seamlessly integrates with Shopify Plus, Facebook, Instagram, email and many others. It uses an email-like interface, simplifying ticket management through color-coded organization, and prioritizes consumer orders, streamlining engagement around transactions. Customizable views, akin to Gmail, offer controlled data presentation, managed by administrators, and with easy to setup automation features it also drives efficient responses and data collection for merchants to analyze and use as they see fit.

The app is well-reviewed by established stores on Shopify and used by over 13,000 brands to date.