HelpCenter | FAQ Chat Helpdesk vs Customer.Guru Net Promoter NPS Side by Side Comparison [October, 2023]

HelpCenter | FAQ Chat Helpdesk vs Net Promoter NPS Comparison

This side-by-side contrast aids individuals who are puzzled pertaining to picking in between HelpCenter | FAQ Chat Helpdesk and Customer.Guru Net Promoter NPS to find the very best Shopify Customer Service app for their ecommerce company needs. It takes a look at the needed characteristics of both Shopify Customer Service apps to aid vendors in contrasting their remedies and making a notified selection.
To aid individuals in picking between HelpCenter | FAQ Chat Helpdesk and Customer.Guru Net Promoter NPS to find the best-suited app, listed below is a checklist of both app advantages and disadvantages, along with a contrast of their usual app characteristics, consisting of features, constructed for Shopify qualification, price, complimentary trial schedule, app shop ranking and complimentary app alternatives.

HelpCenter | FAQ Chat Helpdesk vs Net Promoter NPS Summary

image Net Promoter NPS

Rating: 4.5/5 ⭐️
Developer Name: is a little different from the other Shopify customer service apps above. For starters, there is a free version – up to 5 surveys a month.

But it is also different in its scope. Essentially, it is a survey tool, allowing customers to rate their satisfaction with your service.

While this is certainly useful for most stores, enabling you to embed reviews and ratings on your site and use the data to improve the overall customer experience, it is a rather limited customer service app that has a narrow (rather than an omnichannel) application.

Free Trial: no
Free Plan: Yes
Price Starting from: $50/month
Built For Shopify: No
  • Free plan available
  • Very easy to setup, and user friendly interface
  • Install within 30 seconds and tracks customer loyalty and trust with smart Net Promoter System surveys
  • Collect feedback and turn visitors into customers with authentic product reviews and testimonials automatically added to your store
  • Spot trends to optimize email marketing and boost sales
  • Get more responses on average thanks to smart follow-ups and A/B tested copy and design
  • UI can be buggy at times
  • Free plan only includes up to 5 surveys
  • No free trial

HelpCenter | FAQ Chat Helpdesk

Rating: 4.5/5 ⭐️
Developer Name: Shark Byte, Inc

HelpCenter | FAQ Chat Helpdesk designed to improve customer service for eCommerce stores on Shopify. The app features a FAQ Builder, enabling merchants to create multilingual and SEO-friendly FAQ pages that integrate seamlessly with their Shopify sites. This functionality helps in efficiently addressing customer queries and enhances the overall shopping experience. The app also includes a Live Chat and Chatbot feature, facilitating real-time interaction between customers and businesses. This feature provides a convenient way for customers to receive quick responses to their inquiries. Additionally, the Help Desk Ticketing System in the app allows merchants to efficiently manage customer inquiries from various channels like email, live chat, and Facebook Messenger in a single, centralized system.

Custom Tabs are another useful feature, offering merchants the flexibility to manage product descriptions, shipping information, and other details, which can be categorized based on product type, collection, or vendor. The app also offers a variety of templates and widgets for creating customizable contact forms, allowing merchants to tailor these elements according to their specific needs. In terms of integration, the app is compatible with the latest Shopify themes and is accessible directly within the Shopify admin interface. Regarding pricing, HelpCenter offers a free plan with basic features, along with several paid plans that provide additional capabilities like unlimited FAQs, FAQ translation, and unlimited support agents. The pricing for these paid plans ranges from $8 to $100 per month.

The app is well-regarded for its user-friendly interface and robust FAQ functionality, which assists in creating professional-looking FAQ pages. The Live Chat feature is particularly praised for enhancing customer service. The app is noted for its reliability and continuous improvement. Users also appreciate the responsive customer service and the app’s seamless integration with store themes​​​​.


Free Trial: yes
Free Plan: Yes
Price Starting from: $8/month
Built For Shopify: No
  • 15 day free trial
  • Free plan available
  • Real time 24/7 AI chatbot and live support
  • Ticketing system allows merchants to deal with all customer enquires in one place
  • Unlimited FAQ’s (paid plan)
  • Widget allows businesses to create a SEO-friendly FAQ page using templates
  • Descriptions for product tabs can be assigned based on product type, collection, or vendor
  • Contact form grants businesses control over elements and provides a selection of diverse templates to use
  • Free plan provides very limited features
  • Majority of negative reviews are based on this app migrating from a forever free plan to their current paid structure

HelpCenter | FAQ Chat Helpdesk vs Net Promoter NPS Comparison Conclusion

It requires time and effort to compare and evaluate features of the various different Shopify Customer Service apps to find the ideal option. Shopify store owners must evaluate relevant information to make the optimal choice for their needs.

This side by side comparison guide does the challenging work of fetching the Customer Service apps for merchants to compare and evaluate the top choices for different Customer Service Shopify apps.