ICall - Web Call & Call Button vs Mega Callback Side by Side Contrast [February, 2024]

iCall – Web Call & Call Button vs Mega Callback Comparison

This side-by-side comparison helps individuals who are puzzled pertaining to selecting between ICall – Web Call & Call Button and Mega Callback to locate the very best Shopify Call app for their ecommerce business needs. It examines the essential features of both Shopify Call apps to assist sellers on the other hand their solutions and making a notified option.

To help individuals in selecting between ICall – Web Call & Call Button and Mega Callback to find the best-suited app, below is a list of both app benefits and drawbacks, together with a comparison of their normal app attributes, consisting of attributes, constructed for Shopify qualification, rate, complimentary trial accessibility, application shop ranking and complimentary app alternatives.

iCall – Web Call & Call Button vs Mega Callback Summary


Mega Callback

Rating: 5/5 ⭐️
Developer Name: Architechpro OÜ

The Mega Callback app for Shopify stands out as a cutting-edge tool aimed at enhancing the shopping experience by fostering efficient communication between store owners and their customers. This app integrates into any Shopify store, providing a callback feature that significantly speeds up the process of connecting with customers. Such prompt communication is not just about addressing queries; it’s a step towards building trust and loyalty, which are crucial for any business striving to stand out in the competitive e-commerce landscape.

Mega Callback’s ability to let store owners set their availability time and working days is a thoughtful feature. It ensures that callbacks are scheduled at times convenient for both the store owner and the customer, thereby optimizing the communication process. This scheduling flexibility underscores the app’s commitment to enhancing operational efficiency, making it easier for store owners to manage their time effectively while ensuring customer queries are addressed promptly.

The app also boosts the professional image of Shopify stores. By providing a direct line of communication, it reassures customers of the store’s credibility and their readiness to assist, fostering a sense of security and trust in the brand. Mega Callback also features detailed tracking and reporting capabilities, offering store owners valuable insights into callback performance. This data-driven approach enables them to make informed decisions to further improve customer service and, ultimately, sales performance.

Developed by Architechpro OÜ, a company with a solid track record in creating Shopify apps, Mega Callback is supported by a dedicated team ready to assist with any queries or setup issues. The app offers a free plan for small businesses, with more comprehensive options available for businesses looking to expand their callback capabilities. This tiered approach ensures that stores of all sizes can benefit from the app’s features.

Free Trial: no
Free Plan: Yes
Price Starting from: $4.99/month
Built For Shopify: No
  • Free plan available
  • Enables store owners to quickly respond to customer inquiries, giving them an edge over competitors and boosting customer satisfaction
  • Allows for the scheduling of callbacks at specific times and days, ensuring convenience for both the store owner and the customer
  • By offering an efficient way to connect with customers, the app enhances the professional image and trustworthiness of the store
  • Store owners can track callback history and status, keeping them organized and informed about customer interactions
  • Includes statistical analysis and email reporting features, enabling data-driven decisions based on callback performance
  • Store owners receive immediate notifications for callback requests, helping them address customer needs promptly
  • Clean integration with Shopify Flow, CTI, Twilio, and Zendesk streamlines customer service processes and enhances the app’s utility
  • Developed by Architechpro OÜ, a company experienced in Shopify app development, the app ensures reliable support and service for users
  • No free trial
  • Limited amount of callback leads in their free version

iCall – Web Call & Call Button

Rating: 0/5 ⭐️
Developer Name: Oblitorum

The iCall – Web Call & Call Button app significantly enhances the shopping experience by facilitating direct communication between customers and store owners. This innovative app introduces several key features that streamline customer service and support. With the ability to make unlimited one-click web calls, customers can instantly connect with a store without navigating away from the website or using third-party accounts. This feature alone sets iCall apart by offering an immediate line of communication that can boost customer satisfaction and potentially drive sales.

Moreover, the app supports an unlimited number of call agents, allowing store owners to scale their customer service team according to demand. This flexibility ensures that no customer query goes unanswered, regardless of how many calls come in. iCall also provides the ability to set an online schedule, making the call button visible only during specified business hours. This thoughtful feature allows store owners to manage their availability and ensure they are only receiving calls when they are ready to provide support.

Another standout feature of iCall is the option to bind a real phone number to the app. This functionality is particularly useful for store owners who wish to receive calls on their personal devices, ensuring they never miss a call, even when they’re away from their computers. The app also offers customizable call buttons, which can be tailored to match the store’s branding, creating a cohesive and professional look across the site.

iCall’s simple statistics provide valuable insights into call volume and patterns, helping store owners make informed decisions about staffing and customer service strategies. Additionally, the app boasts wide browser compatibility, ensuring functionality across a range of desktop browsers, though it’s noted that web call features are not supported on mobile devices.

Easy to install and compatible with the latest Shopify themes, iCall requires no coding knowledge, making it accessible to store owners of all technical levels. By integrating iCall into their Shopify store, owners not only improve their customer service capabilities but also enhance the overall shopping experience, making it easier for customers to get the help they need when they need it. This direct line of communication, combined with the app’s user-friendly design and functionality, positions iCall as a valuable tool for any Shopify store looking to boost customer engagement and support.

Free Trial: yes
Free Plan: No
Price Starting from: $4.99/month
Built For Shopify: No
  • 3 day free trial
  • Store owners can select which devices activate the call button for targeted accessibility
  • Ensures smooth operation across various devices, enhancing connectivity with the audience
  • Integration is straightforward, requiring no changes to the website’s coding, making it user-friendly
  • Customers have the flexibility to call from any device, broadening the communication avenues
  • Store owners gain extensive control over the app’s appearance on their website, allowing for customized presentation
  • The feature to respond to text messages opens up an additional communication channel with customers
  • It’s compatible with several desktop browsers, ensuring a broad range of users can access the call feature
  • No free plan
  • Very short free trial of paid plans

iCall – Web Call & Call Button vs Mega Callback Comparison Conclusion

It needs time and effort to contrast and evaluate features of the numerous different Shopify Call apps to locate the optimal option. Shopify store owners have to examine relevant information to make the ideal option for their needs.

This side by side contrast overview does the difficult work of bring the Call applications for sellers to compare and evaluate the top choices for different Call Shopify applications.