Loox Product Reviews vs Gorgias ‑ Helpdesk & Live Chat Side by Side Comparison March, 2024

Loox Product Reviews & Photos vs Gorgias ‑ Helpdesk & Live Chat Comparison

This side-by-side evaluation helps individuals that are puzzled regarding selecting in between Loox Product Reviews and Gorgias ‑ Helpdesk & Live Chat to situate the most effective Shopify Store Design app for their ecommerce service needs. It checks out the needed characteristics of both Shopify Store Design apps to aid merchants on the other hand their solutions and making an informed choice. To assist individuals in selecting between Loox Product Reviews and Gorgias ‑ Helpdesk & Live Chat to find the best-suited app, below is a list of both app pros and cons, together with a contrast of their typical app qualities, including functions, built for Shopify qualification, price, totally free trial schedule, app shop rating and totally free app alternatives.

Loox Product Reviews & Photos vs Gorgias ‑ Helpdesk & Live Chat Summary

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Loox Product Reviews & Photos

Rating: 4.9/5 ⭐️
Developer Name: Loox

Primarily, Loox helps you turn customers into advocates with glowing reviews that market and sell your brand. These reviews can contain images and videos, helping you add user-generated content (UGC) around the social proof. What’s more, Loox does all this work for you without you barely having to lift a finger. It certainly won’t take up much of your time as the process is largely automated once you get it up and running.

The smart, fully automated and customizable review request emails can be scheduled to be sent after delivery time or after purchase. Then you sit back and wait for the reviews to roll in.

Free Trial: yes
Free Plan: No
Price Starting from: $9.99/month
Built For Shopify: Yes
  • A quick and easy installation process (no coding required for any Shopify or Shopify Plus theme)
  • Mobile-friendly and responsive setup
  • Quick email setup for review and referral requests
  • Import of reviews from any source
  • One-click AliExpress reviews importer and built-in imports for all other review apps
  • Seamless integration with Facebook and Google – including Google Shopping ads, Google Search (Rich Snippets), Facebook Pixel, Facebook Reviews tab, etc.
  • Maintaining control of moderation – you decide which product reviews get published
  • A feature to reply to reviews in public
  • Great loading speed
  • Inline SEO – display product reviews and ratings on search results with Rich Snippets
  • The option of a Happy Customers page with all product reviews in one place
  • Customizable appearance of reviews to fit your brand
  • Responsive support team 24/7
  • Availability in English, French and 17 other languages
  • Occasional comments from users with installation issues but the support team usually jumps onto these problems quite quickly and offers solutions
  • Occasional moans about the price but they are far outweighed by happy customers
  • No inbuilt review translation – but the app does integrate with Weglot to allow translation with the more advanced plans
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Gorgias ‑ Helpdesk & Live Chat

Rating: 4.5/5 ⭐️
Developer Name: Gorgias Inc

Gorgias, is designed to make customer service in your Shopify Plus store a stellar experience for your customers so that they keep coming back. It seamlessly integrates with Shopify Plus, Facebook, Instagram, email and many others. It uses an email-like interface, simplifying ticket management through color-coded organization, and prioritizes consumer orders, streamlining engagement around transactions. Customizable views, akin to Gmail, offer controlled data presentation, managed by administrators, and with easy to setup automation features it also drives efficient responses and data collection for merchants to analyze and use as they see fit.

The app is well-reviewed by established stores on Shopify and used by over 13,000 brands to date.

Free Trial: yes
Free Plan: No
Price Starting from: $10/month
Built For Shopify: No
  • 7 day free trial
  • Provides customer support, help desk, and customer service chat: a type of ‘one-stop-shop’ for support
  • Allows you to embed live chat into your Shopify store
  • Enables you to view customer service requests from email, live chat, and social platforms all from one central dashboard
  • Can import tickets from Zendesk and other customer support CRM apps
  • Allows you to perform refunds and edits straight from the help desk live chat
  • Automates customer support live chat and contact us page using stats, rules, and templates
  • Provides context and dialogue history for the support team to respond intelligently and pro-actively to support queries
  • Reduces ticket first response times
  • No free plan

Loox Product Reviews & Photos vs Gorgias ‑ Helpdesk & Live Chat Comparison Conclusion

It requires effort and time to contrast and examine attributes of the various different Shopify Store Design applications to discover the ideal alternative. Shopify shopkeepers must assess relevant info to make the optimal selection for their needs. This shoulder to shoulder contrast guide does the difficult job of getting the Store Design applications for vendors to compare and examine the leading selections for various Store Design Shopify applications.