The iCall – Web Call & Call Button app significantly enhances the shopping experience by facilitating direct communication between customers and store owners. This innovative app introduces several key features that streamline customer service and support. With the ability to make unlimited one-click web calls, customers can instantly connect with a store without navigating away from the website or using third-party accounts. This feature alone sets iCall apart by offering an immediate line of communication that can boost customer satisfaction and potentially drive sales.

Moreover, the app supports an unlimited number of call agents, allowing store owners to scale their customer service team according to demand. This flexibility ensures that no customer query goes unanswered, regardless of how many calls come in. iCall also provides the ability to set an online schedule, making the call button visible only during specified business hours. This thoughtful feature allows store owners to manage their availability and ensure they are only receiving calls when they are ready to provide support.

Another standout feature of iCall is the option to bind a real phone number to the app. This functionality is particularly useful for store owners who wish to receive calls on their personal devices, ensuring they never miss a call, even when they’re away from their computers. The app also offers customizable call buttons, which can be tailored to match the store’s branding, creating a cohesive and professional look across the site.

iCall’s simple statistics provide valuable insights into call volume and patterns, helping store owners make informed decisions about staffing and customer service strategies. Additionally, the app boasts wide browser compatibility, ensuring functionality across a range of desktop browsers, though it’s noted that web call features are not supported on mobile devices.

Easy to install and compatible with the latest Shopify themes, iCall requires no coding knowledge, making it accessible to store owners of all technical levels. By integrating iCall into their Shopify store, owners not only improve their customer service capabilities but also enhance the overall shopping experience, making it easier for customers to get the help they need when they need it. This direct line of communication, combined with the app’s user-friendly design and functionality, positions iCall as a valuable tool for any Shopify store looking to boost customer engagement and support.

The Phone Number & Call Shopdigits app is a dynamic solution that revolutionizes customer support and engagement on Shopify stores, providing a suite of features designed to enhance the shopping experience for customers while streamlining operations for store owners. At its core, Shopdigits introduces a virtual call center to the Shopify ecosystem, offering a business phone number for low-cost communication with customers. This feature is particularly beneficial for maintaining privacy, as it allows store owners to keep their personal phone numbers separate from their business operations.

With native mobile applications for both iOS and Android, the app ensures that store owners and their employees can respond to customer inquiries promptly, whether they are in the office or on the move. This level of flexibility and accessibility is crucial for businesses aiming to provide real-time support. Furthermore, the app includes an easy-to-navigate dashboard within Shopify, enabling employees to manage customer calls efficiently. This dashboard offers insights into missed calls, returning customers, and new customer inquiries, which is invaluable following marketing campaigns or during high-traffic periods.

A standout feature of Shopdigits is its ability to integrate customer order information during calls. This integration allows store owners or employees to access a customer’s order history when they call, enabling personalized support and efficient issue resolution. The app also facilitates the quick setup of local or toll-free phone numbers, allowing businesses to establish a professional image and encourage customer calls without imposing additional costs on the caller.