Phone Number & Call Shopdigits vs ICall - Web Call & Call Button Side by Side Contrast [February, 2024]

Phone Number & Call Shopdigits vs iCall – Web Call & Call Button Comparison

This side-by-side contrast assists users who are puzzled pertaining to selecting between Phone Number & Call Shopdigits and ICall – Web Call & Call Button to situate the best Shopify Call application for their ecommerce organization needs. It checks out the essential features of both Shopify Call applications to aid vendors on the other hand their remedies and making an alerted choice.

To aid individuals in selecting between Phone Number & Call Shopdigits and ICall – Web Call & Call Button to find the best-suited app, below is a list of both app advantages and disadvantages, together with a contrast of their typical application characteristics, including functions, developed for Shopify certification, cost, free trial schedule, application store ranking and complimentary app alternatives.

Phone Number & Call Shopdigits vs iCall – Web Call & Call Button Summary


iCall – Web Call & Call Button

Rating: 0/5 ⭐️
Developer Name: Oblitorum

The iCall – Web Call & Call Button app significantly enhances the shopping experience by facilitating direct communication between customers and store owners. This innovative app introduces several key features that streamline customer service and support. With the ability to make unlimited one-click web calls, customers can instantly connect with a store without navigating away from the website or using third-party accounts. This feature alone sets iCall apart by offering an immediate line of communication that can boost customer satisfaction and potentially drive sales.

Moreover, the app supports an unlimited number of call agents, allowing store owners to scale their customer service team according to demand. This flexibility ensures that no customer query goes unanswered, regardless of how many calls come in. iCall also provides the ability to set an online schedule, making the call button visible only during specified business hours. This thoughtful feature allows store owners to manage their availability and ensure they are only receiving calls when they are ready to provide support.

Another standout feature of iCall is the option to bind a real phone number to the app. This functionality is particularly useful for store owners who wish to receive calls on their personal devices, ensuring they never miss a call, even when they’re away from their computers. The app also offers customizable call buttons, which can be tailored to match the store’s branding, creating a cohesive and professional look across the site.

iCall’s simple statistics provide valuable insights into call volume and patterns, helping store owners make informed decisions about staffing and customer service strategies. Additionally, the app boasts wide browser compatibility, ensuring functionality across a range of desktop browsers, though it’s noted that web call features are not supported on mobile devices.

Easy to install and compatible with the latest Shopify themes, iCall requires no coding knowledge, making it accessible to store owners of all technical levels. By integrating iCall into their Shopify store, owners not only improve their customer service capabilities but also enhance the overall shopping experience, making it easier for customers to get the help they need when they need it. This direct line of communication, combined with the app’s user-friendly design and functionality, positions iCall as a valuable tool for any Shopify store looking to boost customer engagement and support.

Free Trial: yes
Free Plan: No
Price Starting from: $4.99/month
Built For Shopify: No
  • 3 day free trial
  • Store owners can select which devices activate the call button for targeted accessibility
  • Ensures smooth operation across various devices, enhancing connectivity with the audience
  • Integration is straightforward, requiring no changes to the website’s coding, making it user-friendly
  • Customers have the flexibility to call from any device, broadening the communication avenues
  • Store owners gain extensive control over the app’s appearance on their website, allowing for customized presentation
  • The feature to respond to text messages opens up an additional communication channel with customers
  • It’s compatible with several desktop browsers, ensuring a broad range of users can access the call feature
  • No free plan
  • Very short free trial of paid plans

Phone Number & Call Shopdigits

Rating: 5/5 ⭐️
Developer Name: Random Forest Inc

The Phone Number & Call Shopdigits app is a dynamic solution that revolutionizes customer support and engagement on Shopify stores, providing a suite of features designed to enhance the shopping experience for customers while streamlining operations for store owners. At its core, Shopdigits introduces a virtual call center to the Shopify ecosystem, offering a business phone number for low-cost communication with customers. This feature is particularly beneficial for maintaining privacy, as it allows store owners to keep their personal phone numbers separate from their business operations.

With native mobile applications for both iOS and Android, the app ensures that store owners and their employees can respond to customer inquiries promptly, whether they are in the office or on the move. This level of flexibility and accessibility is crucial for businesses aiming to provide real-time support. Furthermore, the app includes an easy-to-navigate dashboard within Shopify, enabling employees to manage customer calls efficiently. This dashboard offers insights into missed calls, returning customers, and new customer inquiries, which is invaluable following marketing campaigns or during high-traffic periods.

A standout feature of Shopdigits is its ability to integrate customer order information during calls. This integration allows store owners or employees to access a customer’s order history when they call, enabling personalized support and efficient issue resolution. The app also facilitates the quick setup of local or toll-free phone numbers, allowing businesses to establish a professional image and encourage customer calls without imposing additional costs on the caller.

Free Trial: yes
Free Plan: No
Price Starting from: $20/month
Built For Shopify: No
  • 7 day free trial
  • Allows for unlimited calls within the US and Canada to connect with a broad customer base without call limitations
  • Users can benefit from unlimited voicemail to manage call flow efficiently and ensure every customer inquiry is addressed
  • Offers instant installation on any Shopify theme without the need for coding, simplifying the setup process for store owners
  • Store owners can customize the ‘call us’ button to fit their shop’s branding and aesthetic, enhancing the customer experience
  • Features a centralized helpdesk for managing all eCommerce customer support in one place, streamlining support processes
  • Includes email templates and an auto-responder to automate parts of the customer service workflow and speed up response times
  • For specific regions, automated order confirmation calls can enhance the post-purchase experience by reassuring customers about their orders
  • Integrates well with Shopify admin, ensuring a smooth workflow that doesn’t impact the online store’s performance
  • No free plan
  • Only one employee on the starting paid plan

Phone Number & Call Shopdigits vs iCall – Web Call & Call Button Comparison Conclusion

It requires effort and time to contrast and evaluate functions of the numerous different Shopify Call apps to discover the optimal choice. Shopify store owners must assess relevant information to make the ideal selection for their requirements.

This side-by-side contrast overview does the tough job of bring the Call applications for merchants to compare and examine the leading selections for various Call Shopify apps.