ShipStation improves the shopping experience for Shopify store owners and their customers. It offers a comprehensive suite of features aimed at streamlining the fulfillment process. This multi-channel shipping solution seamlessly integrates with Shopify stores, simplifying shipping operations, enhancing efficiency, and potentially reducing shipping costs.

Quickly connecting a Shopify account to ShipStation enables swift synchronization of product and shipping updates. The platform supports the creation of branded labels and customized packing slips, which adds a professional and personalized touch to the customer experience.

ShipStation automates the import of orders, applying preferred shipping methods automatically. It ensures prompt communication of all necessary details back to Shopify and timely shipment notifications to customers. The platform also provides access to comprehensive reporting on multichannel sales, shipping costs, and carrier usage, which includes the ability to view Shopify inventory counts directly within ShipStation.

Furthermore, ShipStation offers discounts on shipping with top carriers like USPS, UPS, and DHL Express. It accommodates integration with existing carrier accounts for added flexibility. Its features, such as scan-based workflows, omnichannel picklists, batch shipping options, and automated order splitting and routing, are designed to efficiently manage high volumes of orders.

The proprietary app, ShipStation Connect, links the platform to various peripheral devices like thermal printers, laser printers, USB scales, and barcode scanners, further automating and speeding up the shipping process. Although the level of customer support varies by plan, ShipStation provides a wealth of online resources, including guides, tutorials, and a community forum, to help users maximize their use of the platform.

A unique feature for international sellers is the automatic receipt of Harmonized System (HS) codes alongside international orders from Shopify, easing global shipping and customs compliance. The platform’s web-based nature and mobile compatibility allow store owners to manage shipping from anywhere, offering convenience and flexibility.

Trackr: Track Order Lookup is a comprehensive shipment tracking and returns management app designed for Shopify, offering a range of functionalities aimed at enhancing the post-purchase customer experience and streamlining operations for merchants. The app allows for the creation of a branded order tracking page and order lookup on the merchant’s site, which can be customized to match the store’s theme. This feature not only aids in keeping customers informed about their order status and location but also in reinforcing the store’s brand identity. Trackr supports real-time tracking updates from over 900 carriers, providing a broad coverage that is beneficial for stores with a wide shipping network.

A notable feature of Trackr is its ability to automate returns and exchanges, thereby simplifying the process for both merchants and customers. This automation can lead to increased customer satisfaction and loyalty. Additionally, the app enables merchants to boost sales by incorporating upsells directly on the tracking page and by sending shipment notifications. For email marketing, Trackr integrates with tools like Klaviyo and Omnisend, allowing for the triggering of targeted campaigns based on order status. The app also offers options to hide carrier names and locations, which is particularly useful for dropshipping businesses.

In terms of analytics, Trackr provides valuable insights through shipping analytics and reports, aiding merchants in optimizing their shipping strategies. The translation feature caters to international customers, enhancing the user experience for a global audience.