WD-Live Chat, Helpdesk,Chatbot vs BestChat - Live Chat & Chatbot Alongside Contrast [February, 2024]

WD-Live Chat, Helpdesk,Chatbot vs BestChat – Live Chat & Chatbot Comparison

This side-by-side comparison aids users who are puzzled pertaining to choosing in between WD-Live Chat, Helpdesk,Chatbot and BestChat – Live Chat & Chatbot to find the best Shopify Chatbot app for their ecommerce organization needs. It examines the necessary features of both Shopify Chatbot applications to help vendors on the other hand their options and making an informed option.

To assist users in choosing in between WD-Live Chat, Helpdesk,Chatbot and BestChat – Live Chat & Chatbot to uncover the best-suited application, below is a checklist of both application benefits and drawbacks, together with a comparison of their usual application characteristics, including attributes, constructed for Shopify certification, price, cost-free trial schedule, app shop score and complimentary app alternatives.

WD-Live Chat, Helpdesk,Chatbot vs BestChat – Live Chat & Chatbot Summary


BestChat – Live Chat & Chatbot

Rating: 4.8/5 ⭐️
Developer Name: BestChat

BestChat, a live chat and chatbot app designed for Shopify stores, enhances the shopping experience by offering a suite of features tailored to meet the needs of both store owners and customers. It effortlessly integrates with Shopify, allowing easy implementation and management directly from the Shopify dashboard, which streamlines operations and enhances user experience​​. BestChat’s automated customer support through chatbots provides instant responses to common customer inquiries, improving response times and customer service efficiency. This automation ensures customers receive assistance at any time, boosting satisfaction and engagement​​.

A key advantage of BestChat is its ability to offer a personalized shopping experience. Through live chat, customers can receive tailored advice and recommendations, making the shopping journey more engaging and personalized. The app also allows for extensive customization and branding, enabling store owners to align the chat interface with their brand’s visual identity. This level of customization ensures a consistent look across all customer touchpoints​​.

BestChat distinguishes itself with unique functionalities like proactive engagement, where conversations are initiated based on specific customer actions, effectively capturing leads and reducing cart abandonment rates. Multilingual support broadens the store’s accessibility to a global audience, enhancing inclusivity​​. The integration with other apps and services, such as email marketing tools and CRM systems, further extends BestChat’s functionality within the e-commerce ecosystem, streamlining workflows and enhancing overall efficiency​​.

Designed with a focus on usability, BestChat features a user-friendly interface that is intuitive for both customers and store owners. Its responsive design ensures the chat widget works well across all devices, including desktops, tablets, and smartphones, making the chat feature accessible and functional for all customers​​.

Free Trial: yes
Free Plan: No
Price Starting from: $0/month
Built For Shopify: No
  • Free plan available
  • Offers real-time live chat with website visitors, improving customer service and engagement
  • Tracks visitors’ browsing history on the store, allowing for personalized support and sales strategies
  • Supports chatbot functionality with preset questions and answers, streamlining customer interaction
  • Provides multi-language support, making it accessible to a global audience
  • Enables integration across multiple stores, centralizing customer management
  • Offers customization options for branding, including logo uploads and customized avatars for agents
  • Supports multiple devices, ensuring accessibility and convenience for both customers and store owners
  • Facilitates differentiated marketing efforts through real-time tracking insights, enhancing targeted campaigns
  • No free plan
  • Slightly complicated to setup compared to some similar apps

WD-Live Chat, Helpdesk,Chatbot

Rating: 4.9/5 ⭐️
Developer Name: Channelwill

Launched in February 2021, the WD-Live Chat, Helpdesk, Chatbot app is a unified customer service solution for Shopify stores that aims to enhance both the shopper’s experience and the store owner’s efficiency. By integrating order tracking, FAQ pages, help centers, email support, live chat, chatbot functionalities, social media, and a ticketing system into one platform, this app eliminates the need for multiple separate tools, thereby streamlining Shopify store operations. Its ability to connect with various tools and platforms, such as Messenger, Microsoft 365, Parcel Panel, and Klaviyo, among others, ensures a smooth operational workflow, enriching the store’s capability to manage customer inquiries efficiently across different channels.

One of the app’s standout features is its branded self-service widget, which integrates order tracking, FAQs, and a contact form. This widget aids in reducing customer uncertainties and enhances the overall shopping experience by providing immediate, accessible information and support options. Furthermore, the app’s support for multi-store integration allows business owners to manage several Shopify stores through a single platform, a boon for those with multiple digital outlets.

Customization is another key aspect of the WD-Live Chat, Helpdesk, Chatbot app, offering store owners the ability to align the customer service tools with their store’s branding and design through customizable fonts, FAQs, and styles. This level of personalization ensures a consistent brand experience for customers across all service touchpoints.

The app’s scalable pricing plans, ranging from a basic free plan to advanced paid options, cater to businesses of all sizes and needs, making it an accessible choice for new entrants and established enterprises alike. The diverse pricing strategy ensures that businesses can scale their customer service capabilities in tandem with their growth.

Feedback from merchants highlights the app’s effectiveness in boosting sales and enhancing customer interaction through its user-friendly interface and reliable performance. The customer support team is highly praised for their responsiveness and service quality, further emphasizing the app’s role in streamlining business processes and improving operational efficiency. Its affordability and comprehensive functionality make it a recommended solution for Shopify store owners looking to upgrade their customer service and operational workflow.

Free Trial: yes
Free Plan: Yes
Price Starting from: $16.90/month
Built For Shopify: No
  • Free plan available
  • 7 day free trial
  • Consolidates messages from various social media into one platform for streamlined customer service management
  • Features a self-service widget that integrates order tracking and FAQs, enabling customers to find answers and track orders independently
  • Mobile app support is available for both Android and iOS, allowing store owners to manage customer inquiries from anywhere
  • The help center page is fully customizable, allowing for an unlimited number of FAQs to cater to diverse customer queries
  • Offers support for multiple languages, making the app suitable for a global audience
  • Enhanced order tracking capabilities are provided through integration with Parcelpanel and TrackingMore
  • A clean and user-friendly interface simplifies the management of customer inquiries for support teams
  • Supports custom JS multi-platform integration, offering flexibility for advanced customization and integration needs
  • Some reports of technical issues within the app
  • Customer service response time needs to improve in some cases

WD-Live Chat, Helpdesk,Chatbot vs BestChat – Live Chat & Chatbot Comparison Conclusion

It requires time and effort to compare and evaluate attributes of the various different Shopify Chatbot applications to find the perfect option. Shopify shopkeepers need to review pertinent info to make the optimal option for their demands.

This alongside contrast overview does the challenging job of bring the Chatbot applications for vendors to contrast and evaluate the top selections for different Chatbot Shopify apps.