WhatsApp Marketing + Helpdesk vs Customer.Guru Net Promoter NPS Side by Side Comparison [October, 2023]

WhatsApp Marketing + Helpdesk vs Customer.guru Net Promoter NPS Comparison

This side-by-side contrast helps customers who are puzzled regarding choosing between WhatsApp Marketing + Helpdesk and Customer.Guru Net Promoter NPS to situate the very best Shopify Customer Service app for their ecommerce service requirements. It checks out the necessary qualities of both Shopify Customer Service apps to aid vendors in contrasting their options and making an alerted selection.
To help users in choosing between WhatsApp Marketing + Helpdesk and Customer.Guru Net Promoter NPS to uncover the best-suited app, below is a list of both app benefits and drawbacks, together with a comparison of their typical app features, consisting of features, developed for Shopify accreditation, rate, free trial availability, app store score and totally free app choices.

WhatsApp Marketing + Helpdesk vs Customer.guru Net Promoter NPS Summary


Customer.guru Net Promoter NPS

Rating: 4.5/5 ⭐️
Developer Name: Customer.guru

Customer.guru is a little different from the other Shopify customer service apps above. For starters, there is a free version – up to 5 surveys a month.

But it is also different in its scope. Essentially, it is a survey tool, allowing customers to rate their satisfaction with your service.

While this is certainly useful for most stores, enabling you to embed reviews and ratings on your site and use the data to improve the overall customer experience, it is a rather limited customer service app that has a narrow (rather than an omnichannel) application.

Free Trial: no
Free Plan: Yes
Price Starting from: $50/month
Built For Shopify: No
  • Free plan available
  • Very easy to setup, and user friendly interface
  • Install within 30 seconds and tracks customer loyalty and trust with smart Net Promoter System surveys
  • Collect feedback and turn visitors into customers with authentic product reviews and testimonials automatically added to your store
  • Spot trends to optimize email marketing and boost sales
  • Get more responses on average thanks to smart follow-ups and A/B tested copy and design
  • UI can be buggy at times
  • Free plan only includes up to 5 surveys
  • No free trial

WhatsApp Marketing + Helpdesk

Rating: 4.6/5 ⭐️
Developer Name: DelightChat

WhatsApp Helpdesk & Marketing, as the name suggests, does most of the things that any store would want to do with live chat.

It’s another one-stop-shop type of app for WhatsApp, designed to make life easier and more profitable for Shopify store owners. Many large enterprises use it to connect with customers through multiple channels and for multiple purposes.

The main advantage that this one has over some of its competitors is that you can manage all your support channels (WhatsApp, Facebook Messenger, Instagram, etc.) from one unified inbox.

Free Trial: yes
Free Plan: No
Price Starting from: $49/month
Built For Shopify: No
  • Easy to manage all support channels from one unified inbox on your dashboard with paid plans
  • Manages WhatsApp, Instagram DMs, Facebook Messenger, and email support
  • Provides official WhatsApp business API for support and marketing
  • Can send WhatsApp broadcasts, abandoned cart recovery, order confirmation, and delivery notifications
  • Can view Shopify order data for customers alongside tickets
  • Fast reply templates for quick answers to questions
  • Create your own rich templates
  • Automatically assign, tag and reply to tickets
  • Easy for support team to collaborate on tickets
  • Self-service widget to help reduce order-tracking ticket numbers
  • Detailed reporting to analyze support performance
  • No free version (14 day free trial only)
  • Higher monthly fees than competitors

WhatsApp Marketing + Helpdesk vs Customer.guru Net Promoter NPS Comparison Conclusion

It requires time and effort to compare and evaluate features of the various different Shopify Customer Service apps to find the ideal option. Shopify store owners must evaluate relevant information to make the optimal choice for their needs.

This side by side comparison guide does the challenging work of fetching the Customer Service apps for merchants to compare and evaluate the top choices for different Customer Service Shopify apps.