This side-by-side contrast helps customers who are puzzled regarding choosing between WhatsApp Marketing + Helpdesk and Customer.Guru Net Promoter NPS to situate the very best Shopify Customer Service app for their ecommerce service requirements. It checks out the necessary qualities of both Shopify Customer Service apps to aid vendors in contrasting their options and making an alerted selection.
To help users in choosing between WhatsApp Marketing + Helpdesk and Customer.Guru Net Promoter NPS to uncover the best-suited app, below is a list of both app benefits and drawbacks, together with a comparison of their typical app features, consisting of features, developed for Shopify accreditation, rate, free trial availability, app store score and totally free app choices.
Customer.guru is a little different from the other Shopify customer service apps above. For starters, there is a free version – up to 5 surveys a month.
But it is also different in its scope. Essentially, it is a survey tool, allowing customers to rate their satisfaction with your service.
While this is certainly useful for most stores, enabling you to embed reviews and ratings on your site and use the data to improve the overall customer experience, it is a rather limited customer service app that has a narrow (rather than an omnichannel) application.
WhatsApp Helpdesk & Marketing, as the name suggests, does most of the things that any store would want to do with live chat.
It’s another one-stop-shop type of app for WhatsApp, designed to make life easier and more profitable for Shopify store owners. Many large enterprises use it to connect with customers through multiple channels and for multiple purposes.
The main advantage that this one has over some of its competitors is that you can manage all your support channels (WhatsApp, Facebook Messenger, Instagram, etc.) from one unified inbox.
It requires time and effort to compare and evaluate features of the various different Shopify Customer Service apps to find the ideal option. Shopify store owners must evaluate relevant information to make the optimal choice for their needs.
This side by side comparison guide does the challenging work of fetching the Customer Service apps for merchants to compare and evaluate the top choices for different Customer Service Shopify apps.