WhatsApp Marketing + Helpdesk vs HelpCenter | FAQ Chat Helpdesk Side by Side Comparison [October, 2023]

WhatsApp Marketing + Helpdesk vs HelpCenter | FAQ Chat Helpdesk Comparison

This side-by-side comparison aids individuals who are puzzled concerning picking between WhatsApp Marketing + Helpdesk and HelpCenter | FAQ Chat Helpdesk to locate the very best Shopify Customer Service app for their ecommerce service demands. It analyzes the required characteristics of both Shopify Customer Service apps to help sellers in contrasting their services and making an alerted selection.
To aid customers in picking in between WhatsApp Marketing + Helpdesk and HelpCenter | FAQ Chat Helpdesk to uncover the best-suited app, below is a list of both app advantages and disadvantages, together with a comparison of their normal app features, consisting of functions, built for Shopify accreditation, cost, cost-free trial accessibility, app shop ranking and cost-free app choices.

WhatsApp Marketing + Helpdesk vs HelpCenter | FAQ Chat Helpdesk Summary


HelpCenter | FAQ Chat Helpdesk

Rating: 4.5/5 ⭐️
Developer Name: Shark Byte, Inc

HelpCenter | FAQ Chat Helpdesk designed to improve customer service for eCommerce stores on Shopify. The app features a FAQ Builder, enabling merchants to create multilingual and SEO-friendly FAQ pages that integrate seamlessly with their Shopify sites. This functionality helps in efficiently addressing customer queries and enhances the overall shopping experience. The app also includes a Live Chat and Chatbot feature, facilitating real-time interaction between customers and businesses. This feature provides a convenient way for customers to receive quick responses to their inquiries. Additionally, the Help Desk Ticketing System in the app allows merchants to efficiently manage customer inquiries from various channels like email, live chat, and Facebook Messenger in a single, centralized system.

Custom Tabs are another useful feature, offering merchants the flexibility to manage product descriptions, shipping information, and other details, which can be categorized based on product type, collection, or vendor. The app also offers a variety of templates and widgets for creating customizable contact forms, allowing merchants to tailor these elements according to their specific needs. In terms of integration, the app is compatible with the latest Shopify themes and is accessible directly within the Shopify admin interface. Regarding pricing, HelpCenter offers a free plan with basic features, along with several paid plans that provide additional capabilities like unlimited FAQs, FAQ translation, and unlimited support agents. The pricing for these paid plans ranges from $8 to $100 per month.

The app is well-regarded for its user-friendly interface and robust FAQ functionality, which assists in creating professional-looking FAQ pages. The Live Chat feature is particularly praised for enhancing customer service. The app is noted for its reliability and continuous improvement. Users also appreciate the responsive customer service and the app’s seamless integration with store themes​​​​.


Free Trial: yes
Free Plan: Yes
Price Starting from: $8/month
Built For Shopify: No
  • 15 day free trial
  • Free plan available
  • Real time 24/7 AI chatbot and live support
  • Ticketing system allows merchants to deal with all customer enquires in one place
  • Unlimited FAQ’s (paid plan)
  • Widget allows businesses to create a SEO-friendly FAQ page using templates
  • Descriptions for product tabs can be assigned based on product type, collection, or vendor
  • Contact form grants businesses control over elements and provides a selection of diverse templates to use
  • Free plan provides very limited features
  • Majority of negative reviews are based on this app migrating from a forever free plan to their current paid structure

WhatsApp Marketing + Helpdesk

Rating: 4.6/5 ⭐️
Developer Name: DelightChat

WhatsApp Helpdesk & Marketing, as the name suggests, does most of the things that any store would want to do with live chat.

It’s another one-stop-shop type of app for WhatsApp, designed to make life easier and more profitable for Shopify store owners. Many large enterprises use it to connect with customers through multiple channels and for multiple purposes.

The main advantage that this one has over some of its competitors is that you can manage all your support channels (WhatsApp, Facebook Messenger, Instagram, etc.) from one unified inbox.

Free Trial: yes
Free Plan: No
Price Starting from: $49/month
Built For Shopify: No
  • Easy to manage all support channels from one unified inbox on your dashboard with paid plans
  • Manages WhatsApp, Instagram DMs, Facebook Messenger, and email support
  • Provides official WhatsApp business API for support and marketing
  • Can send WhatsApp broadcasts, abandoned cart recovery, order confirmation, and delivery notifications
  • Can view Shopify order data for customers alongside tickets
  • Fast reply templates for quick answers to questions
  • Create your own rich templates
  • Automatically assign, tag and reply to tickets
  • Easy for support team to collaborate on tickets
  • Self-service widget to help reduce order-tracking ticket numbers
  • Detailed reporting to analyze support performance
  • No free version (14 day free trial only)
  • Higher monthly fees than competitors

WhatsApp Marketing + Helpdesk vs HelpCenter | FAQ Chat Helpdesk Comparison Conclusion

It requires time and effort to compare and evaluate features of the various different Shopify Customer Service apps to find the ideal option. Shopify store owners must evaluate relevant information to make the optimal choice for their needs.

This side by side comparison guide does the challenging work of fetching the Customer Service apps for merchants to compare and evaluate the top choices for different Customer Service Shopify apps.