Zendesk vs Customer.Guru Net Promoter NPS Side by Side Comparison [October, 2023]

Zendesk vs Customer.guru Net Promoter NPS Comparison

This side-by-side comparison assists individuals who are puzzled pertaining to picking in between Zendesk and Customer.Guru Net Promoter NPS to situate the most effective Shopify Customer Service app for their ecommerce company requirements. It takes a look at the needed features of both Shopify Customer Service apps to help vendors on the other hand their solutions and making an alerted selection.
To assist individuals in selecting in between Zendesk and Customer.Guru Net Promoter NPS to uncover the best-suited app, listed below is a checklist of both app advantages and disadvantages, together with a contrast of their common app characteristics, including attributes, built for Shopify accreditation, rate, cost-free trial availability, app store rating and cost-free app options.

Zendesk vs Customer.guru Net Promoter NPS Summary


Customer.guru Net Promoter NPS

Rating: 4.5/5 ⭐️
Developer Name: Customer.guru

Customer.guru is a little different from the other Shopify customer service apps above. For starters, there is a free version – up to 5 surveys a month.

But it is also different in its scope. Essentially, it is a survey tool, allowing customers to rate their satisfaction with your service.

While this is certainly useful for most stores, enabling you to embed reviews and ratings on your site and use the data to improve the overall customer experience, it is a rather limited customer service app that has a narrow (rather than an omnichannel) application.

Free Trial: no
Free Plan: Yes
Price Starting from: $50/month
Built For Shopify: No
  • Free plan available
  • Very easy to setup, and user friendly interface
  • Install within 30 seconds and tracks customer loyalty and trust with smart Net Promoter System surveys
  • Collect feedback and turn visitors into customers with authentic product reviews and testimonials automatically added to your store
  • Spot trends to optimize email marketing and boost sales
  • Get more responses on average thanks to smart follow-ups and A/B tested copy and design
  • UI can be buggy at times
  • Free plan only includes up to 5 surveys
  • No free trial


Rating: 3/5 ⭐️
Developer Name: Zendesk

You’re probably familiar with Zendesk. It’s one of the most commonly used customer service systems, adopted by some of the largest companies in the world.

It describes itself as “a growing family of products that work together to improve customer relationships, and can be embedded and extended through an open development platform.”

It includes an embeddable help center, live chat, and tickets, which can be provided direct from the Shopify storefront: this helps to maintain brand consistency and increase the efficiency of support interactions.

Free Trial: yes
Free Plan: No
Price Starting from: $55/month
Built For Shopify: No
  • 14 day free trial
  • Organize and prioritize service tickets
  • Expert directory
  • Subscription-based notifications
  • ITSM collaboration and documentation
  • Ticket creation, submission and ticket response
  • Automated responses
  • Attachments/Screencasts
  • SLA management
  • Wide array of multi-channel help features – Customer portal, Live help chat, Phone support, IVR, Call scripting, Social integration, Email support, Help Desk CRM integration
  • No free plan
  • Some complaints about complicated UI, and lack of customization

Zendesk vs Customer.guru Net Promoter NPS Comparison Conclusion

It requires time and effort to compare and evaluate features of the various different Shopify Customer Service apps to find the ideal option. Shopify store owners must evaluate relevant information to make the optimal choice for their needs.

This side by side comparison guide does the challenging work of fetching the Customer Service apps for merchants to compare and evaluate the top choices for different Customer Service Shopify apps.