This side-by-side comparison assists individuals who are puzzled pertaining to picking in between Zendesk and Customer.Guru Net Promoter NPS to situate the most effective Shopify Customer Service app for their ecommerce company requirements. It takes a look at the needed features of both Shopify Customer Service apps to help vendors on the other hand their solutions and making an alerted selection.
To assist individuals in selecting in between Zendesk and Customer.Guru Net Promoter NPS to uncover the best-suited app, listed below is a checklist of both app advantages and disadvantages, together with a contrast of their common app characteristics, including attributes, built for Shopify accreditation, rate, cost-free trial availability, app store rating and cost-free app options.
Customer.guru is a little different from the other Shopify customer service apps above. For starters, there is a free version – up to 5 surveys a month.
But it is also different in its scope. Essentially, it is a survey tool, allowing customers to rate their satisfaction with your service.
While this is certainly useful for most stores, enabling you to embed reviews and ratings on your site and use the data to improve the overall customer experience, it is a rather limited customer service app that has a narrow (rather than an omnichannel) application.
You’re probably familiar with Zendesk. It’s one of the most commonly used customer service systems, adopted by some of the largest companies in the world.
It describes itself as “a growing family of products that work together to improve customer relationships, and can be embedded and extended through an open development platform.”
It includes an embeddable help center, live chat, and tickets, which can be provided direct from the Shopify storefront: this helps to maintain brand consistency and increase the efficiency of support interactions.
It requires time and effort to compare and evaluate features of the various different Shopify Customer Service apps to find the ideal option. Shopify store owners must evaluate relevant information to make the optimal choice for their needs.
This side by side comparison guide does the challenging work of fetching the Customer Service apps for merchants to compare and evaluate the top choices for different Customer Service Shopify apps.