Zendesk vs HelpCenter | FAQ Chat Helpdesk Side by Side Comparison [October, 2023]

Zendesk vs HelpCenter | FAQ Chat Helpdesk Comparison

This side-by-side contrast assists customers that are puzzled pertaining to picking in between Zendesk and HelpCenter | FAQ Chat Helpdesk to situate the most effective Shopify Customer Service app for their ecommerce company requirements. It examines the essential features of both Shopify Customer Service apps to aid merchants on the other hand their options and making a notified choice.
To aid users in selecting between Zendesk and HelpCenter | FAQ Chat Helpdesk to uncover the best-suited app, below is a list of both app advantages and disadvantages, together with a contrast of their common app attributes, including functions, built for Shopify accreditation, rate, cost-free test schedule, app store rating and complimentary app alternatives.

Zendesk vs HelpCenter | FAQ Chat Helpdesk Summary


HelpCenter | FAQ Chat Helpdesk

Rating: 4.5/5 ⭐️
Developer Name: Shark Byte, Inc

HelpCenter | FAQ Chat Helpdesk designed to improve customer service for eCommerce stores on Shopify. The app features a FAQ Builder, enabling merchants to create multilingual and SEO-friendly FAQ pages that integrate seamlessly with their Shopify sites. This functionality helps in efficiently addressing customer queries and enhances the overall shopping experience. The app also includes a Live Chat and Chatbot feature, facilitating real-time interaction between customers and businesses. This feature provides a convenient way for customers to receive quick responses to their inquiries. Additionally, the Help Desk Ticketing System in the app allows merchants to efficiently manage customer inquiries from various channels like email, live chat, and Facebook Messenger in a single, centralized system.

Custom Tabs are another useful feature, offering merchants the flexibility to manage product descriptions, shipping information, and other details, which can be categorized based on product type, collection, or vendor. The app also offers a variety of templates and widgets for creating customizable contact forms, allowing merchants to tailor these elements according to their specific needs. In terms of integration, the app is compatible with the latest Shopify themes and is accessible directly within the Shopify admin interface. Regarding pricing, HelpCenter offers a free plan with basic features, along with several paid plans that provide additional capabilities like unlimited FAQs, FAQ translation, and unlimited support agents. The pricing for these paid plans ranges from $8 to $100 per month.

The app is well-regarded for its user-friendly interface and robust FAQ functionality, which assists in creating professional-looking FAQ pages. The Live Chat feature is particularly praised for enhancing customer service. The app is noted for its reliability and continuous improvement. Users also appreciate the responsive customer service and the app’s seamless integration with store themes​​​​.


Free Trial: yes
Free Plan: Yes
Price Starting from: $8/month
Built For Shopify: No
  • 15 day free trial
  • Free plan available
  • Real time 24/7 AI chatbot and live support
  • Ticketing system allows merchants to deal with all customer enquires in one place
  • Unlimited FAQ’s (paid plan)
  • Widget allows businesses to create a SEO-friendly FAQ page using templates
  • Descriptions for product tabs can be assigned based on product type, collection, or vendor
  • Contact form grants businesses control over elements and provides a selection of diverse templates to use
  • Free plan provides very limited features
  • Majority of negative reviews are based on this app migrating from a forever free plan to their current paid structure


Rating: 3/5 ⭐️
Developer Name: Zendesk

You’re probably familiar with Zendesk. It’s one of the most commonly used customer service systems, adopted by some of the largest companies in the world.

It describes itself as “a growing family of products that work together to improve customer relationships, and can be embedded and extended through an open development platform.”

It includes an embeddable help center, live chat, and tickets, which can be provided direct from the Shopify storefront: this helps to maintain brand consistency and increase the efficiency of support interactions.

Free Trial: yes
Free Plan: No
Price Starting from: $55/month
Built For Shopify: No
  • 14 day free trial
  • Organize and prioritize service tickets
  • Expert directory
  • Subscription-based notifications
  • ITSM collaboration and documentation
  • Ticket creation, submission and ticket response
  • Automated responses
  • Attachments/Screencasts
  • SLA management
  • Wide array of multi-channel help features – Customer portal, Live help chat, Phone support, IVR, Call scripting, Social integration, Email support, Help Desk CRM integration
  • No free plan
  • Some complaints about complicated UI, and lack of customization

Zendesk vs HelpCenter | FAQ Chat Helpdesk Comparison Conclusion

It requires time and effort to compare and evaluate features of the various different Shopify Customer Service apps to find the ideal option. Shopify store owners must evaluate relevant information to make the optimal choice for their needs.

This side by side comparison guide does the challenging work of fetching the Customer Service apps for merchants to compare and evaluate the top choices for different Customer Service Shopify apps.