Zendesk vs WhatsApp Marketing + Helpdesk Side by Side Comparison [October, 2023]

Zendesk vs WhatsApp Marketing + Helpdesk Comparison

This side-by-side comparison aids individuals that are puzzled concerning selecting between Zendesk and WhatsApp Marketing + Helpdesk to situate the most effective Shopify Customer Service app for their ecommerce service demands. It checks out the needed qualities of both Shopify Customer Service apps to aid sellers on the other hand their remedies and making a notified option.
To assist customers in choosing between Zendesk and WhatsApp Marketing + Helpdesk to uncover the best-suited app, below is a list of both app advantages and disadvantages, together with a contrast of their usual app features, including attributes, developed for Shopify qualification, price, complimentary test availability, app store ranking and complimentary app choices.

Zendesk vs WhatsApp Marketing + Helpdesk Summary



Rating: 3/5 ⭐️
Developer Name: Zendesk

You’re probably familiar with Zendesk. It’s one of the most commonly used customer service systems, adopted by some of the largest companies in the world.

It describes itself as “a growing family of products that work together to improve customer relationships, and can be embedded and extended through an open development platform.”

It includes an embeddable help center, live chat, and tickets, which can be provided direct from the Shopify storefront: this helps to maintain brand consistency and increase the efficiency of support interactions.

Free Trial: yes
Free Plan: No
Price Starting from: $55/month
Built For Shopify: No
  • 14 day free trial
  • Organize and prioritize service tickets
  • Expert directory
  • Subscription-based notifications
  • ITSM collaboration and documentation
  • Ticket creation, submission and ticket response
  • Automated responses
  • Attachments/Screencasts
  • SLA management
  • Wide array of multi-channel help features – Customer portal, Live help chat, Phone support, IVR, Call scripting, Social integration, Email support, Help Desk CRM integration
  • No free plan
  • Some complaints about complicated UI, and lack of customization

WhatsApp Marketing + Helpdesk

Rating: 4.6/5 ⭐️
Developer Name: DelightChat

WhatsApp Helpdesk & Marketing, as the name suggests, does most of the things that any store would want to do with live chat.

It’s another one-stop-shop type of app for WhatsApp, designed to make life easier and more profitable for Shopify store owners. Many large enterprises use it to connect with customers through multiple channels and for multiple purposes.

The main advantage that this one has over some of its competitors is that you can manage all your support channels (WhatsApp, Facebook Messenger, Instagram, etc.) from one unified inbox.

Free Trial: yes
Free Plan: No
Price Starting from: $49/month
Built For Shopify: No
  • Easy to manage all support channels from one unified inbox on your dashboard with paid plans
  • Manages WhatsApp, Instagram DMs, Facebook Messenger, and email support
  • Provides official WhatsApp business API for support and marketing
  • Can send WhatsApp broadcasts, abandoned cart recovery, order confirmation, and delivery notifications
  • Can view Shopify order data for customers alongside tickets
  • Fast reply templates for quick answers to questions
  • Create your own rich templates
  • Automatically assign, tag and reply to tickets
  • Easy for support team to collaborate on tickets
  • Self-service widget to help reduce order-tracking ticket numbers
  • Detailed reporting to analyze support performance
  • No free version (14 day free trial only)
  • Higher monthly fees than competitors

Zendesk vs WhatsApp Marketing + Helpdesk Comparison Conclusion

It requires time and effort to compare and evaluate features of the various different Shopify Customer Service apps to find the ideal option. Shopify store owners must evaluate relevant information to make the optimal choice for their needs.

This side by side comparison guide does the challenging work of fetching the Customer Service apps for merchants to compare and evaluate the top choices for different Customer Service Shopify apps.