Giles Thomas, Author at Acquire Convert

Shopify SMS marketing: why do you need it?

There are not many forms of marketing where you are practically guaranteed that the intended recipient will read your message. With Shopify SMS marketing, you get that.

This is the single biggest reason why you can’t ignore SMS marketing for your store. SMS open rates are much higher than email. That’s the first step to promoting engagement with customers.

In these competitive times, when multiple other stores in the same niche are competing for the attention of potential buyers, being seen is the first hurdle to cross.

Unmatched open rates and high ROI

According to Gartner, SMS open rates are as high as 98 percent. This compares to just 20 percent for emails. It takes 90 seconds for someone to respond to a text and 90 minutes to respond to an email, on average:

These stats say it all. It doesn’t matter how often you knock on the door if nobody opens it. With SMS marketing, the door is opened: your message will likely be read because the recipient knows it’s only going to take a few seconds of their time.

MobileMonkey claims that customers who receive text messages are 40 percent more likely to convert than those who don’t and that SMS engagement rates are six to eight times higher than with email marketing.

Increase touch points with customers

SMS has the power to actively increase the number of touch points with customers. This builds relationships and loyalty.

People are comfortable with using SMS. Many have been using it for over 20 years. And, for most people, the thought of leaving home without their phones is enough to induce heart palpitations.

So, ultimately, you can reach people wherever they are whenever you want.

Put simply, SMS marketing for Shopify stores is one of the best ways to keep in contact with your customers.

Texts are sales funnel “agnostic”

SMS can be used at all stages of the buyer journey on Shopify.

For those at the top of the funnel who are just learning about you and your products and services, you can use text messages to engage them, nurture their interests and encourage them to make the first purchase.

If they abandon their cart, it’s a great way to follow up on this potential “lost” sale and turn it into a conversion.

For existing customers, SMS can help you keep in touch, upsell and cross-sell, encourage repeat purchases, and increase loyalty.

Shopify SMS marketing is not just about special offers and discounts. You can use it to pass on essential order info and shipping details, etc.

It works best as part of an overall marketing strategy – not replacing email, social media and so on, but working alongside it. Indeed, some marketers found that sending a follow-up text to customers asking if they’ve read your email resulted in an increase of open rates by 20 to 30 percent.

Best practices with Shopify SMS marketing

Okay, now you’re convinced that you need SMS marketing for your Shopify store, how do you get started?

In this section, we’ll cover a few of the best practices with Shopify SMS marketing, before pointing out a few of the apps you should consider using.

When should you use SMS?

Nobody is going to read an eBook by SMS.

Think of SMS as your “headline writer” – just the key message info should be included to attract people to take the next step.

Headlines are intended to engage the reader enough to read on and take in the rest of the piece. With SMS, it’s probably a specific action you want the reader to take – or a specific piece of information you want to pass on.

Shopify SMS marketing is most effective in engaging customers and promoting sales when you want to:

Send out deals, discounts, and coupons to encourage sales
Provide access to exclusive offers
Request feedback from customers (via short surveys)
Pass on important information to keep customers in the loop
Provide personal account alerts and notifications (e.g., when an item is back in stock)
Increase touch points with customers who use mobile devices more than desktops

Balance information with promotion

You can see from the above list that not all messages you send in SMS marketing campaigns need to be promotional. Balance the informative messages with the promotional ones for the best results.

If you bombard your audience with promotional messages, many will stop opening and reading them. Throwing in a few text messages requesting feedback or taking part in a survey is always a good strategy.

Consider the target audience

SMS works for most people, in truth. However, you may find that it’s particularly effective with younger target audiences.

Many marketers have found that SMS works particularly well with 18–24-year-olds, who generally check their email less than older adults.

Use multimedia

A picture really does paint a thousand words…or at least 160 characters… in SMS marketing.

Images, GIFS, and even short videos can be included in text messages to improve conversion rates.

Whether you’re looking to recover a cart or presenting an entirely new offer to a customer, it will pay to include an image of the product(s).

Build text templates

You don’t want to have to write a new text message from scratch for every campaign. Build a library of templates that you can simply pull out and select from when you start a new campaign.

Here are a few basic ideas:

“You left before completing your purchase! Please review your shopping cart & select a payment method to complete your order. www.shopifyshop.com/cart.”

“It’s flash sale time! Get up to 70% off on selected products. Visit our shop now www.shopifyshop.com/shop.”

“Thank you for your purchase! Please allow 2-4 business days for delivery. Order tracking number: 1234567891234.”

No fluff!

You have 160 characters to get your message across to the reader – so no fluff!

Your text messages should include a brief, precise copy that grabs the attention of the reader – plus a link to a voucher, ticket, survey, or whatever action you want the reader to take next.

If you don’t have anyone to write messages for you, practice and you will improve your skills. Track which types of messages get the best response rates and adjust campaigns as necessary. More about that below.

Beware of SPAM & the data laws

Any business using SMS or any other form of marketing messaging needs to be aware of the CAN-SPAM and TCPA Acts.

The CAN-SPAM legislation establishes the requirements for sending unsolicited commercial messages (“spam”). The TCPA does the same for unsolicited communications by telephone or text message.

For instance, customers need to opt-in to receive text messages or you are prohibited by law from sending them. You should also make it easy for customers to opt-out of your SMS list.

One way you can ensure compliance with the laws is by having customers text your business first to join your list.

Failure to comply can lead to huge fines (up to $1,500 per message). The apps we introduce below will help you with this.

Track, measure and adjust

After you have run a few SMS campaigns, you will start to get a feel for how successful each campaign is.

Don’t leave this to gut feeling though – measure performance and make adjustments. You can run A/B tests to see which approach works best for you and your audience.

A good way to do this is with the use of keywords. These are predefined words or short phrases that you create to help you measure the success of a campaign.

Create a new keyword for each campaign and track how many people texted it to your short code.

The short code is the abbreviated phone number (five or six digits – see above) that you set up for your SMS marketing account – so that you don’t need to use your personal number.

Best Shopify SMS marketing apps

Like with most Shopify marketing, there is a whole ecosystem of apps to help you achieve what you want with SMS marketing.

The following four apps help you automate the process and ensure that the right messages get to the right devices at the right time. Campaigns can be set up in minutes.

Using a combination of AI and human power, these apps can help you reach more customers and potential customers without having to do much heavy lifting yourself.

SMS Marketing & Cart Recovery (Liverecover)

This app by Liverecover is focused on one of the most useful aspects of Shopify SMS marketing – recovering abandoned carts. Turning abandoned carts into potential sales is what all the smartest stores do – and SMS is perfect for that.

The real beauty of Liverecover is that it uses human intelligence as well as automation to convert customers and get results. Real humans conduct sales conversations over SMS rather than impersonal chatbots.

Being human-powered rather than AI-powered sets it apart from other apps reviewed here – which is reflected in the ratings it’s received from some of the thousands of Shopify merchants who use the app.

Price: Free to install – 20% of the revenue generated by the app is paid back. Paid plans at $49/month (+10% revenue generated) and $99/month (+10% revenue generated)

Free Trial? Yes – 14 days.

Average Shopify Rating (out of 5 stars): 4.9 (48 reviews)

Main features and benefits:

Abandoned cart recovery by humans is the main focus
Every text message is sent by a live human for a better conversion rate – no chatbots!
Helps upsell and recover “lost” sales
Helps you manage email subscriptions and grow your list according to compliance requirements
Integrates and segments Shopify customer data for powerful, targeted marketing campaigns
Provides powerful customer insights – what they want, like, and dislike
Easy to use and install
Easy-to-understand sales analytics for SMS marketing insights
Live SMS support and conversations to answer questions, upsell and increases sales
Month to month payment agreement – no contracts
Integrates with CartHook, One Click Upsell ReCharge, Bold, etc.

SMSBump, SMS Marketing, By Yotpo

SMSBump is one of the most popular apps used by Shopify SMS marketers. With over 1600 reviews from happy customers featured on the Shopify App store, it is one of the bigger players to consider for SMS campaigns.

As well as SMS cart recovery campaigns, you can use this app to reach out and chat with existing and prospective customers while maintaining full compliance with all the relevant message-sending and marketing regulations.

Price: Free to install. Pricing is based on the country you will be sending SMS messages to. Starting from 1.5 cents per text message in the USA.

Free Trial? No

Average Shopify Rating (out of 5 stars):4.8 (1628 reviews)

Main features and benefits:

Helps build a GDPR/TCPA compliant SMS Marketing list
Includes pop-ups, floating buttons, email converter, keyword, and social opt-ins
Automates sophisticated and segmented SMS campaigns to target specific customer groups
Great for abandoned cart reminders and win-back campaigns
Send images and GIF SMS campaigns in the US
Run split tests to ensure campaigns are optimized
Can get new subscribers instore if you use Shopify POS
Provides support and tracking of Shopify discount codes
Send messages based on your customer’s local time zone (and include “quiet hours” when customers cannot be messaged)
Set maximum budgets (costs per text message)
Detailed in-app analytics to track orders, link clicks, SMS by country, conversion rate, amount spent, etc.
Opt-out lists for keeping track of unsubscribed clients
Integrates with major Shopify apps for reviews, UGC, loyalty, subscription services, help desks, etc.

Postscript SMS Marketing

Postscript is another of the most popular Shopify SMS marketing apps out there – used by thousands of merchants to grow their subscriber lists, recover carts, and reach out to new and existing customers with key order information.

This app is highly automated and the emphasis is on efficiency and done-for-you services – rather than the personalization and human-centric approach used by Liverecover.

Price: Free plan available (unlimited credits for a month). Paid plans from $25/month (2,500 credits) up to $500/month (50,500 credits).

Free Trial? Yes – 30 days.

Average Shopify Rating (out of 5 stars):5.0 (1207 reviews)

Main features and benefits:

Grow a TCPA-compliant subscriber list
Collect subscribers at checkout and on landing pages, using pop-ups and QR codes
Create targeted text marketing campaigns for different audience segments
Automatically send text messages based on customer actions
Two-way conversations with customers to help grow sales
Sync Shopify store data in minutes
Includes default text marketing automation for abandoned cart recovery, shipping notifications, welcome series, and loyalty offers
Use existing templates or create new ones
Add GIFs and photos to automations
Schedule campaigns in advance and use the “Safe Send” feature to ensure you don’t send too many texts
Review the performance of campaigns and check ROI
Premium account management and on-boarding for Shopify Plus stores
Integrates with other key Shopify apps, including Gorgias, Klaviyo, Zapier, Privy, Sumo, etc.

Grow your store with Shopify SMS marketing

Shopify SMS marketing seems to be the fastest-growing sales channel but it should not replace anything you are currently doing. Think of it as supplementing existing marketing.

Email campaigns are still fine for educating your customer base and nurturing interest. SMS marketing can be used alongside these campaigns to recover abandoned carts, pass on exclusive offers and deals, relay key information, or simply reach out to customers with a message you know will be read.

You now have what you need to get started.

Develop a strategy for your target audience, play around with an app or two and you will soon discover what you have been missing with SMS marketing.

This easy-to-use ecommerce platform has made setting up and running an online store accessible to several aspiring entrepreneurs all over the world. Even those with no website designing or coding experience can now become proud owners of an online store.

Shopify provides all the templates, plug-ins, and other technical requirements that you need to set up an online shop in no time. All you need to focus on is selecting the right products to sell and coming up with your store domain name ideas. While you may have already decided what you want to sell on your Shopify store, the latter demands a bit of thinking.

How important are Ecommerce domain names?

Before you narrow down on your top Shopify store domain name ideas, it is important to understand why ecommerce domain names are important in the first place. Your domain name is not just your web address. It is the very foundation on which you build your online brand.

Think about how your customers will find you online: They will type what they are looking for in Google’s search bar and then, hopefully, pick you from the hundreds of results Google will send their way.

Think of the search engine results page as the marketplace and the ecommerce domain names it displays as the different storefronts. In order to attract customers, you must capture their attention and indicate to them that your website is where they’ll find what they are looking for.

These are a few benefits that you can get out of just your domain name:

It showcases you as a professional, digitally-savvy business and boosts your credibility.
It increases your brand’s recall and maintains branding consistency.
It will hold you in good stead for the entire lifespan of your online business.
It gives your business greater online visibility.
It can be used to redirect people to your online store from social media and other content platforms as well as from offline media such as print ads, visiting cards, and banners.

5 best practices to follow to come up with the best Shopify store domain name

When coming up with a domain name for your Shopify store, you must evaluate your store domain name ideas against these two criteria:

How well they represent your brand; and
What they communicate to your potential customers.

Based on these two parameters, here are five practices you should follow when picking a domain name for your Shopify store.

1. Register a .store domain name

After all that hard work, you finally find a brand name for your Shopify store that you think really fits. Now all you need is an equally strong domain name that not only complements your brand name but also adds value to your business. For example, in the case of ecommerce, you could opt for a .store domain name because the word ‘store’ immediately establishes the purchase sentiment. You normally go to a store to buy something; therefore, a website on a .store domain name is most likely an online store that’s selling something.

That’s not it–there are many other amazing benefits of choosing a .store domain name:

Being relatively new, it is more easily available than domain names on traditional extensions. Not only do you get to pick your first preference as your domain name, but you also get to make it more meaningful.
It stands out because it is fresh and trendy, which is definitely a trait your new online business wants to embrace.
It is specially designed for businesses selling online such as yours. Coupled with your brand name or industry name, it makes for a relevant and brandable domain name.
The word “store” is universally recognized as a place where people can purchase things. With .store in your domain name, you don’t have to worry about its relevance when you expand to different locations or add more products to your Shopify store.

2. Make it relevant and meaningful

What should be the first thing you do to attract new customers to your Shopify store? You should be intuitive of their search intent and then highlight your relevance to what they are searching for. This is where a meaningful domain name comes into play.

When people come across your domain name in their search results, they should be able to clearly gauge what your website is about. Customers appreciate getting all the information easily so that they don’t have to waste time guessing or searching further. For instance, domain names such as www.vintagepicks.store and www.localgrocery.store clearly conveys the nature of your business.

When coming up with your Shopify store domain name ideas, try to find ones that are the same as your store’s name. This is important whether you’re a brand-new online business or a brick-and-mortar store now going online. In fact, your store name, domain name and social media accounts should all be consistent, leaving no scope for confusion.

3. Make it stand out

There are thousands of online stores competing for the attention of people. You may be selling the best product in the market at the most competitive price, but unless you pique the interest of your potential customers right on the search engine results page, they are most likely to glance over you and move on to the others.

There are so many parameters you must consider when finding your Shopify store domain name that it’s easy to look over something as crucial as a bit of creativity. This is where your business ingenuity is truly tested.

You need a domain name that is indicative, but also memorable. It should find that sweet spot between uniqueness and relevance. Domain names that highlight your brand name with a relevant domain extension can do the trick. For example, www.name.store where the ‘name’ can be your business name. This clearly establishes that you’re selling something online helping you stand out.

4. Go for short and simple

Memorability is not just about being unique but also about being simple. Words or phrases that are short and snappy are easier to remember as opposed to those with long, complicated spellings. The same rule applies to domain names. Crisp, clear, and concise ecommerce domain names have greater recall and are easier to communicate in words and verbally.

On the other hand, long, complicated, and cluttered domain names are not only prone to being forgotten or spelled incorrectly, but they also look unsightly and spammy and could bring down the credibility of your online store. For example, www.brandnamez-store.com is the perfect example of the kind of domain name that you should avoid.

When brainstorming about store domain name ideas, start by eliminating ones that have modified spellings, special characters, and numbers. All these elements have no brand value and only confuse those who come across them.

A true test of memorability is ensuring that your domain name passes the radio test. If you were to mention it to a person just once in a crowded restaurant, will they be able to recall and type it correctly later? If so, then congratulations! Your store’s domain name has passed the radio test. Here are two examples that would pass the test too: www.wonder.storeand www.futurefarms.store.

5. Don’t use a free domain name

Shopify gives you the option of using a free domain name, which looks like storename.myshopify.com. While this may seem like an appealing option when you’re setting up your new business and want to save money, it is not a valuable asset in the long run for the following reasons:

A domain name like this makes it rather obvious that you are using it for free. Your customers will notice that and may write you off as just another amateur online business.
It doesn’t do a good job promoting your brand because it includes another brand name.
It cannot be customized. If you’re serious about building a business, then you’ll have to buy the domain name at some point–so, why not now?

Choosing a memorable custom domain name should be your top priority because it is the first touchpoint between your business and potential customers. In order to make the right first impression, you should purchase your own domain name or integrate an existing one with your Shopify store.

Ecommerce domain names

Ecommerce domain names that are catchy, meaningful and brandable, go a long way in transforming Shopify stores such as yours into strong online brands destined for growth and success.

Just click here and register for 2, 3 or 5 years.