Klaviyo: Email Marketing & SMS, offers an advanced marketing automation solution tailored for retail and direct-to-consumer brands. It stands out by allowing merchants to centralize data from over 300 integrations, including Shopify, for targeted and personalized marketing across email, SMS, forms, mobile push, and reviews. This service includes a range of ready-to-customize template libraries for various marketing materials and provides tools for effective segmentation using historical and real-time behavior data. Additionally, Klaviyo facilitates the creation and tracking of coupon codes and offers real-time revenue data analytics for various marketing channels.

The app offers a free installation option, supporting up to 500 email contacts and 150 SMS/MMS credits. For expanded needs, scalable pricing plans start at $30/month for 501-1,000 email contacts and $15/month for up to 1250 SMS/MMS credits. These plans include all free features plus 24/7 email support, customizable reports, and no contractual obligations, ensuring flexibility and support for businesses as they grow.

Gorgias, is designed to make customer service in your Shopify Plus store a stellar experience for your customers so that they keep coming back. It seamlessly integrates with Shopify Plus, Facebook, Instagram, email and many others. It uses an email-like interface, simplifying ticket management through color-coded organization, and prioritizes consumer orders, streamlining engagement around transactions. Customizable views, akin to Gmail, offer controlled data presentation, managed by administrators, and with easy to setup automation features it also drives efficient responses and data collection for merchants to analyze and use as they see fit.

The app is well-reviewed by established stores on Shopify and used by over 13,000 brands to date.