Gorgias ‑ Helpdesk & Live Chat vs Klaviyo: Email Marketing & SMS Alongside Comparison April, 2024

Gorgias ‑ Helpdesk & Live Chat vs Klaviyo: Email Marketing & SMS Comparison

This side-by-side comparison helps individuals who are puzzled about choosing between Gorgias ‑ Helpdesk & Live Chat and Klaviyo: Email Marketing & SMS to locate the best Shopify Plus app for their ecommerce service requirements. It takes a look at the required attributes of both Shopify Plus apps to help sellers on the other hand their options and make a notified choice.

To help users in choosing in between Gorgias ‑ Helpdesk & Live Chat and Klaviyo: Email Marketing & SMS to find the best-suited app, below is a list of both app benefits and drawbacks, along with a comparison of their usual app features, consisting of features, constructed for Shopify certification, rate, complimentary test availability, app shop ranking and totally free application choices.

Gorgias ‑ Helpdesk & Live Chat vs Klaviyo: Email Marketing & SMS Summary

image

Klaviyo: Email Marketing & SMS

Rating: 3.8/5 ⭐️
Developer Name: Klaviyo

Klaviyo: Email Marketing & SMS, offers an advanced marketing automation solution tailored for retail and direct-to-consumer brands. It stands out by allowing merchants to centralize data from over 300 integrations, including Shopify, for targeted and personalized marketing across email, SMS, forms, mobile push, and reviews. This service includes a range of ready-to-customize template libraries for various marketing materials and provides tools for effective segmentation using historical and real-time behavior data. Additionally, Klaviyo facilitates the creation and tracking of coupon codes and offers real-time revenue data analytics for various marketing channels.

The app offers a free installation option, supporting up to 500 email contacts and 150 SMS/MMS credits. For expanded needs, scalable pricing plans start at $30/month for 501-1,000 email contacts and $15/month for up to 1250 SMS/MMS credits. These plans include all free features plus 24/7 email support, customizable reports, and no contractual obligations, ensuring flexibility and support for businesses as they grow.

Free Trial: no
Free Plan: Yes
Price Starting from: $30/month
Built For Shopify: No
  • Klaviyo centralizes data from over 300 integrations for targeted marketing
  • The service offers customizable templates for emails, SMS, forms, and more
  • Advanced segmentation capabilities allow for targeted marketing based on historical and real-time behaviors
  • It simplifies the creation and tracking of coupon codes
  • Klaviyo provides real-time revenue data for different marketing channels
  • The app supports up to 500 email contacts and 150 SMS/MMS credits for free
  • Flexible pricing plans start at $30/month, offering expanded features and contact capacity
  • It integrates with platforms like Shopify Flow, Facebook Advertising, Recharge, Swell Rewards, Smile.io, Aftership, and Typeform
  • The app syncs data such as tags, catalog, and coupons from Shopify
  • It enables the creation of forms and sending push notifications
  • A/B testing is available to optimize marketing strategies
  • Klaviyo offers a library of automated flows for multi-channel marketing
  • The app supports two-way customer conversations for better engagement
  • It provides customizable reports and attribution tools for performance analysis
  • SMS opt-in forms are included to help grow the SMS marketing list
  • No free trial
  • Live chat and phone support are sometimes unavailable or inefficient, with users experiencing unresponsive chatbots and lack of timely assistance (quickly resolved by customer support after escalation)
image

Gorgias ‑ Helpdesk & Live Chat

Rating: 4.5/5 ⭐️
Developer Name: Gorgias Inc

Gorgias, is designed to make customer service in your Shopify Plus store a stellar experience for your customers so that they keep coming back. It seamlessly integrates with Shopify Plus, Facebook, Instagram, email and many others. It uses an email-like interface, simplifying ticket management through color-coded organization, and prioritizes consumer orders, streamlining engagement around transactions. Customizable views, akin to Gmail, offer controlled data presentation, managed by administrators, and with easy to setup automation features it also drives efficient responses and data collection for merchants to analyze and use as they see fit.

The app is well-reviewed by established stores on Shopify and used by over 13,000 brands to date.

Free Trial: yes
Free Plan: No
Price Starting from: $10/month
Built For Shopify: No
  • 7 day free trial
  • Provides customer support, help desk, and customer service chat: a type of ‘one-stop-shop’ for support
  • Allows you to embed live chat into your Shopify store
  • Enables you to view customer service requests from email, live chat, and social platforms all from one central dashboard
  • Can import tickets from Zendesk and other customer support CRM apps
  • Allows you to perform refunds and edits straight from the help desk live chat
  • Automates customer support live chat and contact us page using stats, rules, and templates
  • Provides context and dialogue history for the support team to respond intelligently and pro-actively to support queries
  • Reduces ticket first response times
  • No free plan

Gorgias ‑ Helpdesk & Live Chat vs Klaviyo: Email Marketing & SMS Comparison Conclusion

It requires effort and time to compare and examine the functions of the numerous different Shopify Plus applications to discover the ideal option. Shopify store owners need to examine pertinent details to make the optimal option for their needs.

This alongside the contrast guide does the difficult job of fetching the Plus apps for sellers to compare and evaluate the leading options for various Plus Shopify applications.