Shaping your store for your customers is smart. And even with a highly targeted market, your customers are likely to be a diverse bunch with different communication preferences.
Some will prefer to use FAQs to answer their questions. Others will message you using a chat service, some will email, some will call, and others will use a contact form.
Options are important — and your store should not be without an easy-to-use contact form. The preset fields in a contact form make it easy for your customers to ask questions, sign up, book a service, leave feedback or check details about orders, products, inventory, shipping, and so on.
The great thing about contact forms is that you capture email addresses and phone numbers and add a lot more options than simply Name/Email/Message/SEND.
To build great contact forms for your Shopify store, you need to be able to customize them to fit in with customer requirements and your brand. For instance, you might want to create a field to request more information or add a check box or calendar so that customers can select dates.
Ultimately, contact forms are a great tool for improving a store’s customer service, reputation, and sales.
You can do that by using one of the many Shopify contact form apps out there. And many of the apps do a lot more besides creating simple contact us forms.
We’ve checked a few of them out for you and present six of the best apps here…
